Imagine if you were reserving a hotel room and saw this option:
Notice at the bottom it say “Your selected bed type is guaranteed.”
So imagine how I felt when I checked into a Holiday Inn, after selecting the two bed option, only to be told that we get only one king bed.
Surely there must be some mistake. But Hotwire confirmed twice that even though you can select your preference of bed types, they won’t actually guarantee it.
I even paid a few dollars more for the option to have two beds. And had I known this tricky practice of Hotwire, I’d have gone to Travelocity or another hotel directly instead, where I can be sure that I get two beds when I select the option for two beds.
Shame on you, Hotwire, for misleading frequent travelers like me– and then doubling down on your mistake by not being willing to acknowledge or fix it.
At least change what’s on the site to say “You can select your preference, but we can’t guarantee bed type, even though we’re charging you different prices for different options.”
Here is my receipt, by the way, which also shows two beds.
The first screenshot, by the way, was from another booking– sometimes you get to choose how many beds and sometimes you don’t. But if they do let you choose, then definitely they should honor it.
Social media is so powerful that brands who attempt to play such tricks will get lambasted by consumers. There are too many review sites now to engage in misleading practices. Let’s see if there is someone who cares at Hotwire.
POSTSCRIPT: after going round and round with Hotwire, they have stood by their initial response that bed types are not guaranteed, even though the screen clearly says it is.